30-Day Returns and Exchanges
We accept returns and exchanges within 30 days. Within 30 days of delivery, if an order is not as expected, a return/exchange will be considered. Here are the scenarios in which this policy may be applicable if any of the scenarios below apply to your case, contact our customer service team and they can assist you in the following steps. You can contact us at sales@jacketstime.com.
If you have received the item within 30 days, you can return it or exchange it for:
- The item you received isn’t what you ordered.
- The colour doesn’t match your selection.
- The specifications of the product are not equivalent to what’s found on our website.
- The product was delivered in an unsound or damaged condition.
- The size you have received is not the same as you confirmed at checkout.
Refund Policy
Our objective at Jackets Time is to have a smooth and satisfying shopping experience for you, but we do know that things can go wrong! We are happy to provide a refund if you have problems with the colour, size, fabric or design of the piece you are sent. Please read the policy below before you begin.
Refund Eligibility
- The item you got is not what you stated in terms of color, size, fabric or design.
- The product was defective or damaged when it was delivered.
- This problem was due to our own mistake.
If any of the following circumstances exist, please feel free to request a refund or return according to the policy.
How to ask for a return, exchange or a refund for your purchase.
When claiming under our Refund and Returns Policy as a new claimant, please do the following:
- Send an e-mail message to our customer service staff.
- Make a good picture of the product that you have.
- Attach the picture with your order number to the e-mail.
- Be sure to clearly explain why you are asking for a claim and that this falls under one of the above eligibility criteria.
- Please email sales@jacketstime.com.
Our staff will respond to your e-mail and forward it to the relevant department for examination. Customer service will follow up with you within 24 hours of the inspection with an email address, and a return address. Remember this and drop it off at that address.
You will receive notification via e-mail when your item has been returned to us. Once it passes our verification process and meets the requirements for your claim, we’ll proceed with your refund. It will be transferred back to your original payment method, usually within 2-3 working days, it may take slightly longer for your bank to process it.
If you don’t meet the refund or return requirements:
Our policies are simple, but there are a few conditions which would cause a claim to be rejected. Before making a request please read these carefully:
- Product tags have been eliminated.
- Item is washed.
- Not in original condition.
- The parcel has evidence of misuse.
- The item has been modified in any way.
- The product is a customised product (no refund/return).
- Deliveries more than 30 days out.
Thank you for your understanding and co-operation with these terms.
Return shipping costs
Returns and exchanges will be accepted within 30 days of delivery, return shipping is the customer’s responsibility. To begin, reach out to our sales representatives to get started: sales@jacketstime.com.
It is recommended that you read through this policy before requesting a refund, return or exchange so you know what to expect and keep all refund, return or exchange requests simple and quick to execute.
Our Customer Service team is glad to help with any other questions you may have or additional assistance you may need.
