At Jackets Time we understand that plans and priorities may change after the order has been placed. Clearly, to make everyone feel at ease and even fair, we have drawn up a simple policy, which allows you to cancel your purchase even after it has been confirmed, in 24 hours.
If you’ve placed an order by accident or just simply decided to go elsewhere, you can cancel at any time by contacting our Customer Service Department.
How to ask to cancel an order?
Please email us at sales@jacketstime.com no later than 24 hours after we have sent you the confirmation email. If your order hasn’t gone into processing we will refund the full amount immediately.
Is there a possibility to cancel after the 24 hours?
Here are the cancellation procedures based on the time of the cancellation:
- In 24 hours you will be provided with a full refund.
- After 24 hours: 30% deduction on your refund. Should you cancel your order within 3 days of dispatch, the deduction is doubled to 50% of the product amount.
- Cancelled once shipped: If you have ordered something and it has been sent, you can no longer cancel the order. In this case our 30 days Return and Exchange Policy comes into play; once the item is sent back, you will make a full refund from there.
Note: If you enter an item for processing, you cannot cancel the order.
Contact Us
Thanks for buying with Jackets Time, we are trusted. Any questions about order canceling are answered by our Customer Service Department, at sales@jacketstime.com at all times.
Our staff is available to help you immediately and professionally if you require more assistance.
Website: Jackets Time
Email: sales@jacketstime.com
Address: 21326 W Edison Lane, Plainfield, Illinois 60544
Business Hours: Monday – Saturday, 9:00 AM to 5:00 PM
Response Time: 24 business hours (ET)
