Frequently Asked Questions
How do I pay for my order?
Payments are made universally through major credit and debit cards, which include Visa, Mastercard, Amex, and Discover.
How do I find the right size if I'm not sure anymore?
Use the size guide, or reach out to customer service for personalized fit assistance.
Can I return an item if it is not in shape or I am sorry for it?
Yes, returns/exchanges are common within 30 days, as long as the item is unworn, unwashed, and has tags attached.
Are custom items returned?
No, custom products cannot be lowered or exchanged, only standard stock items qualify.
Can I have a jacket made to my exact measurements?
Well, just email your body measurements if the same old Sizing Guide doesn’t fit your needs.
Can I cancel or change my order after I have placed it?
Yes, within 24 hours of booking; after that, cancellation is based on their order cancellation policy and is not possible as soon as shipped.
How do I test the reputation of my order before it arrives?
You will receive a message tracking number once it is shipped, use it to track your shipment.
What happens if my item arrives broken or defective?
Contact support within 30 days of your order assorted and photos, and they will set up a replacement or refund.
How much is the delivery and how long does shipping take?
Standard items take 10–12 driving days (unattached transport); customized smartphones take 12–15 business days, with expedited shipping of $25.
Is it safe to access my pricing information on this website?
Yes, they use SSL encryption and don’t store your card information after checkout.
