We are proud to provide customers from around the world with quality jackets and outerwear delivered with a care package and reliability at Jackets Time. We want to achieve one goal get your order to you fast, safe and with transparency.
Worldwide Shipping
Shipped to over 150 countries worldwide, including North America, Europe, Asia and more. All orders are shipped by trusted courier service partners: UPS, Fedex and DHL, ensuring a smooth and secure delivery right to your door.
We cannot ship to APO, FPO or P.O. Box addresses for safety and operational reasons.
The Shipping Costs and Delivery options are included.
Select the shipping method that suits your time and budget:
- Standard Shipping (10–12 Working Days): FREE — This is a reliable and affordable mode of shipping for regular purchases.
- Expedited Shipping (6–8 Working Days): $25.00 — Priority shipping and delivery to get your jacket sooner.
Note: Orders made after 1 pm (local time) will be sent the following working day. Our fulfilment center is open Monday to Saturday (except public holidays).
Handling Time
All orders are carefully inspected, packaged and sent out.
- Standard Handling Time: 3-4 business days.
- As with all seasonal products, the processing times may be slightly longer during peak seasons.
List of goods and services subject to customs duty and/or taxes.
International orders will be shipped under DDU (Delivery Duty Unpaid) terms which is where the import duties, customs fees, taxes etc are applicable and the customer’s responsibility.
It is advised to please read the customs import regulations of your country prior to placing your order. Our customer service team is available to help if you have any questions regarding possible charges.
Estimated Delivery Times
|
Shipping Type |
Standard Shipping |
Expedited Shipping |
|
Delivery Time |
10–12 Working Days |
6–8 Working Days |
|
Cost |
FREE |
$25.00 |
Note: Customised orders will take 2-3 working days longer for tailoring and preparation before shipped.
Order Tracking
After your order is shipped, you will receive a tracking number and link in your email, so you can view the progress of your package in the courier’s website or in the tracking section on our website.
Please contact the courier directly or our support team if there are any delays in the order or order is “on hold”.
Damage to or Incorrect Parcels
All orders are checked prior to leaving our warehouse, but if it takes you a few days to find something that is still damaged, defective, or otherwise incorrect, please notify us within 30 days of receipt at sales@jacketstime.com at no charge.
We will assist you in arranging a return, replacement or refund as per our Return & Refund Policy.
To be eligible for a return/exchange:
- Items must be new, unwashed and unworn.
- Must have tags and original packaging.
- All items shall be in an “at least resalable” condition.
Possible Delivery Delays
Although every effort is made to deliver every order on time, there may be delays because of:
- Natural hazards/weather conditions
- Courier operational issues
- Public holidays (such as Christmas, Easter)
- Wrong address / contact information
- Customs clearance delays
- More significant disturbances (such as a pandemic, a strike)
Before You Order
Here are a couple of tips for a good experience:
- Please verify shipping address and contact information prior to checkout.
- Customized and non-customized items can be shipped together in the same order, potentially resulting in longer shipping times.
- After order has been shipped, address cannot be changed, please contact the courier directly.
Need Help? We’re Here for You
Our Customer Service staff is available 24 hours a day to assist you with any tracking, delivery inquiries or shipping issues.
